Technical support, FAQs, and resources to help you navigate CTF filings and submissions.
Frequently Asked Questions
How do I create an account? ▾
Visit the Sign Up page and complete the registration form. You'll need a valid email address, phone number, and an estimate of your loss amount.
What documents should I upload with my claim? ▾
Helpful documents include: transaction records, exchange account statements, wallet screenshots, communications with the alleged fraudster, and any receipts of crypto transfers.
How long does the review process take? ▾
Initial review typically takes 30–60 days. Complex cases may take longer. You can track your case status through the portal.
Can I submit anonymously? ▾
Whistleblower tips (CTF-W) can be submitted anonymously. However, to receive a distribution you must verify your identity.
What happens after I submit my claim? ▾
Your claim is assigned to an investigator who will contact you if additional information is needed. You'll receive email updates at key milestones.